Revocation of the purchase contract

(1) Cancellation policy

Consumers generally have a statutory right of withdrawal when concluding a distance selling transaction. Here you will find a short explanation of the right of withdrawal (a), the consequences of the withdrawal (b) and a sample withdrawal form (c).

a) Right of withdrawal

You have the right to withdraw from the contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform Tapir Wachswaren GmbH (Tapir Wachswaren GmbH, Allerbachstraße 29, 37586 Dassel, Germany, mail@tapir.de, telephone: +49 (0)5562 940230) of your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, an e-mail or a message via the contact form). You can use the attached sample withdrawal form for this.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

b) Consequences of revocation

If you cancel this contract, Tapir Wachswaren GmbH shall reimburse you all payments it has received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by Tapir Wachswaren GmbH), without undue delay and at the latest within fourteen days from the day, on which the notification of your revocation of this contract has been received by Tapir Wachswaren GmbH. For this repayment, Tapir Wachswaren GmbH will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; Fees for repayment will not be charged. Tapir Wachswaren GmbH may refuse to refund until Tapir Wachswaren GmbH has received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You have the goods without undue delay and in any case no later than fourteen days from the day on which you have informed Tapir Wachswaren GmbH of the withdrawal from this contract

Tapir Wachswaren GmbH, Allerbachstraße 29, 37586 Dassel, Germany

Return. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

c) Sample withdrawal form(If you wish to withdraw from the contract, please fill out this form and return it.) – To Tapir Wachswaren GmbH, Allerbachstraße 29, 37586 Dassel, Germany, mail@tapir.de – I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)– Ordered on (*)/received on (*)– Name of the consumer(s)– Address of the consumer(s) Consumer(s)– Signature of the consumer(s) (only if notified on paper)– Date

(*) Delete as applicable.

(2) Returns

In addition to the revocation according to the above cancellation policy (paragraph 1), Tapir Wachswaren GmbH enables you to simplify the processing of a return on request: On request, you will receive a prepared parcel label (return label), with which you can hand in your parcel to DPD without separate payment. The shipping costs incurred by Tapir Wachswaren GmbH will be deducted from the purchase price to be refunded. They are a flat rate of €4.60 for returns from Germany and €12 internationally.

You will be reimbursed for any outward shipping costs paid in the webshop when returning the complete order.